Frequently Asked Questions

To help you more easily use our site, we've compiled a list of common questions that you may have. If you don't see the question here, please contact us and we will get back to you as soon as we can.

Frequently Asked Questions:

How much does it cost to use the site?
Is this for real life or SL™?
How do I become a Member?
How do I create my Profiles?
How do I 'Verify' my membership?
Do you have a forum?
Do you provide tech support?
How many images can I upload?
How do members communicate with each other?
Can I advertise on 2ndhub.com?
What's the best way to contact you?
Do you have an affiliate program?
Where are your kiosks located?


How much does it cost to use the site?
Using 2ndhub.com is free! Yes, it's 100% free to sign up, create profiles and use the site and all of its features! In the near future, there may be some small charges for extended use of the site's tools, and for multiple business profile listings in our directory, for example. There will also be small fees for creating a group and managing update groups larger than 500 members. Group pricing has been determined and can be found here: Group Pricing. Creating personal profiles, private messaging with other members, posting to your profiles etc. will remain free for all to use and enjoy!


Is this for real life or SL™?
Our site is primarily for users of SL. Our profiles are for people's avatars, groups and SL related businesses. Our tools are integrated with SL to create web-enabled tools for your SL related businesses, friends, fans and group members! These friends, fans and groups are specific to 2ndhub and are not 'official' SL friends or groups. However, they work in a similar way and allow you to connect and share in a new exciting way, directly from our site!


How do I become a Member?
Becoming a Member is easy! Simply click the register link to your right and fill in your basic information. You will receive an email confirmation with activation information. Once your Membership is activated, you can login and begin using the basic Member features, such browsing profiles!


How do I create my Profiles?
Creating profiles is both easy and fun! But first you must be a 'verified' member. (see next question about becoming 'verified'.) Once verified, you can access the 'My Profiles' pages which provide you with the tools and forms necessary to create your profiles. You will need to upload at least one image of your avatar and you will be required to provide some basic information about yourself and/or your business or group. For more information on creating your profiles, see the my profiles > support page!


How do I 'verify' my membership?
Verifying your membership helps us to assure other members that you are indeed an actual user of the virtual world Second Life©. All you need to do is log into Second Life, visit our Kiosk and touch it! If you provided your avatar name accurately when you signed up, it should verify you and you're done! Now you can log back into 2ndhub.com and begin building your profiles. Let the fun begin!


Do you have a forum?
We do not currently have a forum, but we plan on adding one soon.


Do you provide tech support?
In short, yes. We provide limited tech support to help you with problems you might have in using our site. Please contact us by creating a support ticket and we will get back to you as soon as we can. This may take a number of hours depending upon when you contact us.


How many profile images can I upload?
This depends on your profile type. You can currently upload up to 16 business images per profile. You can upload a single main image for your personal profile picture. You can upload .jpg, .bmp, .tga, and .png formats. You have complete control over your images at all times, and once you delete them from the site, they are deleted for good. We recommend uploading .jpg or .png files as .bmp or .tga files can take a long time to upload! The number of images is subject to change and may depend upon customer feedback.


How do members communicate with each other?
2ndhub has its own custom micro-blogging feature that allows you to post on your profile, and on your friend's profiles if they allow it. It also allows your friends and others, if you allow, to comment on your posts. On your business profiles, you can included longer articles regarding your business and/or related products, reviews and/or events etc. Your account also includes an integrated 'mail' system that allows you to send and recieve private messages with other members. You can also choose to receive notifications by email when you receive new messages. These mail messages can be recieved in-world if you like! This is special integration between 2ndhub and SL. Member's also have group notices available that can be sent in-world to group members. Finally, you have a live chat window that you can open up to chat with 2h friends directly while logged into 2ndhub!


Can I advertise on 2ndhub.com?
Yes, you can advertise on 2ndhub.com as well as AvMatch.com, all managed via special pages right here on 2ndhub.com. We welcome sponsors and offer a range of advertising opportunities! We offer banner ads, text ads, business spotlight ads and now we even have classified ads. In addition, you can have profiles dedicated to your business or group! If you are interested in sponsoring 2ndhub.com, please visit: our advertising main page for more info.


What's the best way to contact you?
The best way to contact us is through our Support page! You will see a 'support' tab in our main menu, select that and fill out the form to contact us. We will always get back to you just as soon as we can.


Do you have an affiliate program?
Yes!! We now have an affiliate program! \o/ You can now earn real money, as well as 2ndhub Points, for your affiliate members! And all you need to do is put up a simple banner at your shop or club in-world! For more info about our new program, please visit this page on 2ndhub.com: AvMatch & 2ndhub Affiliate Program Information.


Where are your kiosks located?
Kiosks allow you to verify your avatar in-world. We currently have Kiosks located in-world at a few locations. Visit our 'Kiosk Locations' page for info and SLurl links.



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